Getting Started
Installing the app, enabling the theme app embed, and getting a first campaign live. If everything is set up but nothing is showing, the theme app embed is almost always the reason.
- 1
Install Lucky You
Installs Lucky You into your Shopify store and connects it to your admin so you can configure and manage your campaigns.
How it works
- The app only works inside Shopify Admin
- You must be logged into the correct store
- Access depends on your Shopify session
Common issues
“App keeps redirecting”
Your Shopify session expired — log in again.
“App not opening”
Make sure you installed it on the correct store.
- 2
Choose a Plan
A plan defines how many times Lucky You can be shown to visitors (impressions) during each usage cycle.
How it works
- Each plan includes a monthly impression limit
- Impressions are consumed when visitors see or open the widget
- Usage resets roughly every 30 days (impression cycle)
- Annual billing is cheaper, but impressions still reset monthly
- Plan controls capacity, not just pricing
- Changes require Shopify approval before taking effect
Common issues
“Plan changed but app still shows the old one”
Shopify approval or sync may take a short time.
“Annual plan but impressions reset monthly”
This is expected behaviour — billing and impression cycles are separate systems.
- 3
Enable Theme App Embed
This controls whether Lucky You is allowed to appear on your storefront.
How it works
- The embed must be enabled inside your Shopify theme
- Changes must be saved in the theme editor
- This is separate from publishing your setup inside the app
- This is the single most common reason the widget does not show
- Toggling the embed off hides the widget immediately
Common issues
“Everything is set up but the widget isn't showing”
The theme app embed is not enabled.
“App stopped showing”
The theme changed, or the embed was disabled.
- 4
Create Your First Campaign
First run is a single page with three questions, and every one of them is already answered. It replaces the old Quick Setup / Guided Setup wizard, which no longer exists.
How it works
- Pick what visitors see: Spin the Wheel, Plinko, Slide, or a plain email popup
- Pick what they win: a percentage off, a fixed amount, or free shipping
- Pick when it opens: after a delay, on the way out, or once they have scrolled
- An announcement bar can be added alongside — it is a second surface, not a fifth game
- Every change autosaves as a draft, so a refresh or a closed tab loses nothing
- A merchant who reads none of it and presses “Turn it on” still gets a good campaign
Common issues
“I am looking for Guided Setup”
It was removed. After the first campaign is published, the campaign editor is the only place the experience is edited.
“I left and came back and lost my work”
You should not have — the page autosaves to a draft campaign. If it is genuinely gone, the draft failed to save; check your connection and try again.
- 5
Turn It On
Turning a campaign on makes it active and allows it to run on your storefront.
How it works
- A campaign exists as a draft until you turn it on
- Turning it on activates the campaign and prepares its rewards
- Turning it on alone is not enough — the campaign must be running, the theme app embed enabled, and impression capacity available
- Rewards may take a short time to become ready afterwards
Common issues
“I turned it on but nothing shows”
Check the theme app embed and your impression capacity.
“Changes not visible”
The campaign was left as a draft, or another campaign above it matches the same visitors.