Help
Setup guides, reference for targeting, rewards, impressions and billing, and fixes for the things that go wrong most often.
Start here
Getting Started
Five steps from installing the app to a live widget on your storefront — and the two things that most often stop one appearing.
Read the setup guideEverything else
Each of these is a page of answers to the questions merchants actually ask about it.
Campaigns
One complete offer each. Run several at once and order them.
5 answersWho Sees It, and When
Targeting, schedules, open triggers and the frequency cap.
11 answersGames
Wheel, Plinko and Slide — rewards, odds, styles and sound.
7 answersPopups
Email capture and countdown popups, with no game in them.
7 answersAnnouncement Bars
Message, free shipping, countdown and discount-code bars.
5 answersThe Coupon Reminder
Keeps a won code in front of a shopper until they use it.
5 answersA/B Testing
Two versions, one audience, and a winner only when it is real.
5 answersRewards & Codes
How discount codes are generated, assigned, refilled and repaired.
7 answersEmail & Leads
Capture, verification, phone numbers, and getting leads out.
7 answersIntegrations
Klaviyo, Omnisend, Mailchimp and custom webhooks.
5 answersAnalytics
Per-campaign attribution, the funnel, and revenue per 1,000.
7 answersImpressions & Usage
What counts, what your limit is, and what happens at the ceiling.
5 answersBilling & Plans
Plan changes, campaign limits, and what a downgrade does.
10 answersTroubleshooting
The things that go wrong most often, and what actually fixes them.
7 answersDocumented inside the app
These categories are covered in the help centre inside Lucky You, under Help, where each topic sits next to the setting it describes.
Storefront Experience
What your visitors see, from launcher to prize claim.
Auto-Upgrade
Let capacity scale itself — with your approval in Shopify.
Home
What is live now, what starts next, and what needs attention.
Still stuck?
Email us — we read every message.